Refund policy

Returns & Exchanges

Thoughtful Purchasing

At Japandi Supply House, we encourage thoughtful purchasing. Every piece is carefully sourced from makers around the world and shipped with intention. Returns require additional transportation, packaging, and handling, increasing environmental impact for a single item.

We encourage reviewing dimensions, materials, finishes, and product details before placing your order. If you have any questions before purchasing, we're always happy to help.

Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify for a return, items must:

  • Be unused, unwashed (where applicable), unassembled (where applicable), and in original condition.

  • Include all original packaging, accessories, manuals, and inserts.

  • Be suitable for resale.

Approved returns must be shipped within the timeframe provided in your return instructions.

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return or exchange, please email orders@shopjapandi.com and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

We'll review your request and provide the appropriate return instructions based on the manufacturer's or supplier's return process.

Please do not send items back without receiving return instructions from our team.

Return Shipping

Unless a return is the result of our error or a damaged, defective, or incorrect item, customers are responsible for any applicable return shipping costs.

Some of our supplier partners provide prepaid return shipping labels, while others require customers to arrange return shipping directly. If a prepaid return shipping label is provided, the cost of the return shipping may be deducted from your refund where applicable.

Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method within 5–10 business days.

Depending on your financial institution, it may take several additional business days for the refund to appear after it has been processed.

Refunds are issued only for items that meet the eligibility requirements outlined above.

Category-Specific Policies

Furniture

All furniture and furniture accessories are FINAL SALE, unless otherwise noted on the product page.

If your item arrives damaged, defective, or incorrect, please email orders@shopjapandi.com within 48 hours of delivery.

Tatami Mats

Tatami mats are FINAL SALE due to custom packaging and hygiene considerations.

If your item arrives damaged, defective, or incorrect, please email orders@shopjapandi.com within 48 hours of delivery.

Lighting

Lighting products may be returned within 14 days of delivery, provided they meet the return eligibility requirements above.

Customers are responsible for any applicable return shipping costs.

Home Goods

Most kitchenware, organization, décor, bedding, wellness, textiles, pet products, and other eligible non-furniture items may be returned within 14 days of delivery, provided they meet the return eligibility requirements above.

Customers are responsible for any applicable return shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact orders@shopjapandi.com within 48 hours of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photo(s) of the item showing the damage, defect, or incorrect product

  • Clear photo(s) of the shipping box and all packaging, including any visible shipping labels or shipping damage

We'll work with you and the manufacturer to review the issue and provide the most appropriate resolution as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Furniture

  • Tatami Mats

  • International orders

  • Gift cards

  • Items marked Final Sale

International Orders

At this time, all international orders are FINAL SALE and are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.

Exchanges

Exchanges are available for eligible items when inventory permits.

To request an exchange, please email orders@shopjapandi.com with your order number, the item you wish to exchange, and the item you'd like instead.

In most cases, the original item must be returned and inspected before a replacement item is shipped.

Furniture and other Final Sale items are not eligible for exchange unless they arrive damaged, defective, or incorrect.

Additional Information

Manufacturer-specific return requirements may apply to certain products. If applicable, we'll provide any additional instructions when reviewing your return request.

Thank you for supporting independent makers and choosing to shop thoughtfully. Every intentional purchase helps reduce unnecessary waste while supporting craftsmanship designed to last.

Questions?


Not sure if a piece is right for your home? We're happy to answer questions about dimensions, materials, finishes, lead times, or compatibility before you order. Contact us at orders@shopjapandi.com.