FAQ's

Japandi is the harmony of Japanese and Scandinavian design—minimal, natural, and rooted in calm. It’s about living intentionally, with fewer but better things, and creating space for what matters.

We’re a global destination for Japandi furniture, home goods, and lifestyle essentials—curated for those who value sustainability, craftsmanship, and peace of mind. Every product we feature is Japandi Verified for natural materials, ethical production, and timeless design.

We partner with design houses and makers across Japan, Scandinavia, Europe, North America, and beyond—each selected for their commitment to quality and mindful making.

To calm humans and the planet through design, sustainability, and mindful living.

We pledge 1% to initiatives that support emotional wellbeing, nature, and community.

It’s our standard for products that meet strict criteria in sustainability, craftsmanship, natural materials, and longevity.

We collaborate with global artisans and design pioneers who share our values of quality, sustainability, and intentional living.

We currently offer a limited selection of products available for worldwide shipping. Our global assortment is growing—be sure to subscribe to our newsletter to stay connected as we expand international offerings.

(Please note: while we import from Japan, Scandinavia, and other regions, all orders ship from within the U.S.)

• Furniture: Available in QuickShip and Made-to-Order options, shipping to the contiguous United States only.
• Lighting: QuickShip items available for U.S. contiguous delivery.
• Tatami Mats: Ship throughout the U.S.
• Home Goods: Availability and delivery times vary by brand—see product page for specific details.

Shipping rates are shown at checkout and vary by brand, category, and destination. Rates are automatically calculated based on the items in your cart and your shipping address.

Select U.S. orders qualify for free domestic shipping (see individual product listings for eligibility).

We accept returns on most new, unused items within 30 days of delivery. Exceptions apply for made-to-order furniture, lighting, and custom imports. Visit our Japandi Renewal Program for complete details or to start a return.

Visit your Customer Hub or online account.

Our products ship through a variety of fulfillment methods depending on the brand, product type, and your location. Many items are shipped directly from the brand to you—reducing handling, packaging waste, and the energy impact of centralized fulfillment.

This approach allows us to minimize environmental footprint while ensuring your order arrives as efficiently and carefully as possible.

Orders can be modified or canceled within 24 hours of purchase, as long as they haven’t entered fulfillment.

You’ll receive a confirmation email once your order ships, including a tracking link. You can also check order status anytime through your account page.

We’re so sorry to hear that. Please contact us within 7 days of delivery with photos of the item and packaging—we’ll make it right.

We’re a global destination—but currently, only a limited selection of items is available to ship outside the U.S.

While we expand our international shipping options, you can explore Japandi Verified partner selections curated from global design brands we love. These include thoughtfully chosen pieces from Soho Home, Castlery, and other aligned partners—each reflecting the same values of sustainability, craftsmanship, and calm design.

When you shop through these curated affiliate links, you’ll be directed to our partners’ websites to complete your purchase securely.

(All orders placed directly through ShopJapandi.com ship from within the U.S. We’re actively working to expand global fulfillment in the near future.)

For international orders, import duties and taxes may apply upon delivery depending on your country’s regulations.

Yes—we’re actively adding new regional partners to make Japandi living more accessible globally.

Yes. We prioritize natural materials, ethical production, and lasting craftsmanship. Each item is selected for longevity, not trends.

Many of our brands and artisans produce in small batches, often handcrafted or finished by skilled makers.

Our makers span Japan, Denmark, Netherlands, Canada, and beyond—reflecting the global spirit of Japandi living.

Each product page includes care instructions specific to its material. If you’re unsure, contact us and we’ll guide you.

Yes! Our Japandi Trade Program offers exclusive benefits for designers, architects, and retailers. Learn more or apply here.

We love discovering aligned brands and creators. Email us at partnerships@shopjapandi.com.

Our Japandi Collabs Program is currently gifted collaborations only (not including furniture). We welcome creators and influencers who share our mission of calm, sustainable living.

To be considered, please email your details to partnerships@shopjapandi.com.

Our Japandi Rewards program thanks you for supporting calm, intentional living. Earn points every time you shop, refer friends, or engage with our brand.

Simply create an account—membership is free and automatic.

Redeem your Japandi points for products, free shipping discounts, or experience boxes designed to bring calm to your home and daily rituals.

You can also gift your points to others as a way to share the calm and introduce them to Japandi living—or turn them into a cash donation to KEXP, supporting emotional wellbeing through music. (Additional initiatives will be added in the future.)

Note: Only one reward can be redeemed per order, and an active order is required to apply or receive a reward.